PDI Centre Manager
Sparshatt Truck & Van Ltd has been synonymous with Mercedes-Benz in Kent for 40 years. Today the group operates four well-established sales and service sites across the county. Our original values of personal service and commitment to our customers remain as strong as ever. As part of this commitment, we have created new and exciting opportunity for an experienced PDI Manager to run our new PDI Centre located within our Sittingbourne Depot.
Mercedes Benz offers the most technologically advanced heavy vehicles on the road delivering exceptional reliability, safety, quality and comfort. It is our job to make sure every customer sees the benefits of this technology. We are aiming to revolutionise our heavy vehicle sales offer by creating a PDI Centre offering an expert and faultless PDI process followed by a hand-over experience that ensures our customers benefit from everything the Mercedes-Benz truck can offer.
If you are an experienced PDI Technician with excellent people management skills together with a passion for sales and exceptional customer service, this opportunity could be for you.
As our new PDI Centre Manager, you will develop and manage the Centre ensuring it meets with high standards in PDI while delivering an exceptional customer experience.
This role will involve the following:
- The creation and provision of a hand-over experience that ensures full understanding of the Mercedes-Benz product capability.
- Working with your team to ensure a faultless PDI process
- Carry out an effective quality control process and occasionally undertaking PDIs when required.
- Discuss customer data with the Sales Manager to identify and action areas for improvement
- Monitor preparation spend and report in line with budget to the Sales Manager.
- Manage third party suppliers/contractors ensuring quality standards are met.
- Ensure all equipment, tools and the workshop environment meet Health and Safety standards.
- Build and develop a high performing team
- Report on customer returns and refunds, and work with the management team to make improvements where appropriate.
- Manage all areas of compliance within the PDI Centre to ensure all risks are mitigated
To be successful in this role, you will have the following key skills and experience:
- Be a PDI Technician, ideally with experience of the hand-over process
- Have people management experience, with the ability to lead a team successfully
- Experience of dealing with customers within a B2B environment, ideally in a commercial vehicle market
- Has excellent communication and interpersonal skills
- Holds a Class 1 Licence
In return we offer:
- A competitive salary
- 24 days annual leave plus bank holidays
- Free on-site parking
- 0% interest free staff loan scheme
- Death in Service Benefit valued at £20,000
- Access to a Cycle to Work Scheme
- Free pension and mortgage advice
- Company Healthcare Cashback Scheme with a wellbeing programme via Simply Health
- Fully equipped in-house staff gym (Dartford depot)
- Access to a range of Mercedes Benz training
- The opportunity to work with one of the leading brands worldwide.
If you feel you have the skills and the experience we are looking for and want to be part of Britain's most successful Mercedes-Benz dealerships, please apply via Indeed.
Sparshatt Truck & Van Ltd is committed to continuing its policy of equality in all aspects of employment and service delivery.
Looking for jobs elsewhere?
Providing 24 hour customer care our Sittingbourne depot is one of our largest. From Finance and Marketing positions to Commercial Vehicle technicians we are always on the look out for talent, follow the link to browse our full list of vacancies at our Sittingbourne Depot.
Based on the Ashford Brookfield Industrial Estate, our Ashford depot boasts great transport links as well as being only a short walk away from Ashford International train station. Follow the link to browse our full list of vacancies at our Ashford Depot.
Our Tonbridge Depot is a well equipped and run depot, which benefits from being located near the town centre and other local amenities. Follow the link to browse our full list of vacancies at our Tonbridge Depot.
Based in the centre of Dartford, our Dartford Depot features a new spacious workshop as well as a fully equipped in-house staff gym. Follow the link to browse our full list of vacancies at our Dartford Depot.